Revocation instruction or right of revocation for consumers:

Consumers acc. KSchG have the right to withdraw from this contract within fourteen days without giving reasons.

The cancellation period is:

  1. in the case of a sales contract, fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
  2. in the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately fourteen days from the day on which you or a third party named by you who is not the carrier receives the last goods have or has taken possession of.
  3. . in the case of a contract for the delivery of goods in several partial shipments or pieces, fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last partial shipment or the last piece.
  4. in the case of a contract for the regular delivery of goods over a specified period of time fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods, in order to exercise your right of withdrawal , you must inform us of your name, address, telephone number and e-mail address by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached Sama GMBH cancellation form (see below), but this is not mandatory.

When picking up in the shop, only a reservation is made online, the purchase contract is only concluded in the shop. In this case there is no statutory right of withdrawal.

Consequences of revocation: If you revoke this contract, we will have you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you use a different type of delivery than the one we offer, have chosen the cheapest standard delivery), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract

For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.

In the case of sales contracts in which we have not offered to collect the goods ourselves in the event of cancellation, we can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back whichever is the earlier

If you have received goods in connection with the contract, you must return the goods to us or to one of our branches immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract .

The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. In the case of goods that cannot be sent as a parcel, the costs for return are estimated at a maximum of around EUR 50. We can organize the collection of these freight forwarded goods, the transport costs will then be deducted from the credit note to be issued.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

If you have requested that the services should begin during the cancellation period, you have to pay us a reasonable amount, which corresponds to the proportion of the services already provided up to the point in time at which you informed us of the exercise of the right of cancellation with regard to this contract Compared to the total scope of the services provided for in the contract

If the customer is an entrepreneur, a revocation is completely excluded.Notes for the smoothest possible processing of the return: Please send the item back to us completely in the original packaging if possible. Please use the Sama GmbH return slip (please enter the reason for the return) and enclose it in the package. The use of the return slip and the original packaging is not a “must”, ie not a prerequisite for asserting your right, but it simplifies and secures the process for us.

 

The consumer has no right to withdraw from contracts on:

  1. Services if the entrepreneur – on the basis of an express request by the consumer in accordance with Section 10 FAGG and confirmation from the consumer that he is aware of the loss of the right to withdraw from the contract in the event of complete fulfillment of the contract – has begun performing the service before the expiry of the withdrawal period in accordance with Section 11 FAGG and the service was then provided in full.
  2. Goods that are manufactured according to customer specifications or that are clearly tailored to personal needs.

3. Goods that are delivered sealed and are unsuitable for return for reasons of health or hygiene, provided the seal has been removed after delivery,

  1. Goods which, due to their nature, were inseparably mixed with other goods after delivery.

5. Sound or video recordings or computer software that are delivered in a sealed package, provided that the seal has been removed after delivery.

  1. the delivery of digital content not stored on a physical data carrier, if the entrepreneur – with the express consent of the consumer, combined with his knowledge of the loss of the right to withdraw from the contract if the contract begins prematurely, and after providing a confirmation in accordance with Section 7 (3) FAGG – has started delivery before the expiry of the withdrawal period according to § 11 FAGG.
  2. Urgent repair or maintenance work in which the consumer expressly visits the entrepreneur to carry out this work

has prompted. If the entrepreneur provides additional services during such a visit that the consumer has not expressly requested, or if he delivers goods that are not necessarily required as spare parts for maintenance or repair, the consumer has the right to withdraw from these additional services or goods.

Sama GmbH CANCELLATION FORM / RETURN DOCUMENT

REVOCATION FORM / RETURN NOTE

The right of withdrawal relates to the mail order business. Products for collection are reserved for one week in the respective branch after the email confirmation that the goods are ready for collection. There is no right of return within the meaning of the Distance Selling Act.

Returns:

Please return items to the following address:

Sama Ltd.

Schubertweg 10

4204 Haibach

Austria

Customer care:

During our opening hours we are available to you by phone. All questions about the products, deliveries and / or orders can then be discussed, completed or changed here. We are available Monday to Friday 9 a.m. to 5 p.m. on the following telephone number: Our hotline: +43 663 06443711

info@humanwerkstatt.at

This e-mail address is used exclusively for information on order processing or for delivery information.

Warranty and liability:

In the event of justified complaints of defects within the statutory warranty period and the existence of the statutory requirements, we can choose to improve or supplement the missing items or replace them within a reasonable period of time. Compensation for consequential damage, other direct damage and loss or lost profit from defective, non-existent or late delivery is excluded. Liability for personal injury and any claims for compensation from the Product Liability Act are not limited by the above provisions. Occurring defects – without the customer, who is a consumer within the meaning of the KSchG, being associated with disadvantageous legal consequences if they fail to do so – are to be reported as soon as possible upon delivery or after they become visible. If the customer is an entrepreneur within the meaning of the KSchG, he has to check the delivered goods or the services provided immediately after receipt for completeness, correctness and other defects. Any defects must be reported in writing immediately, but no later than five working days after receipt of the goods or service, in the event of any other loss of all claims to which he is entitled from defects recognizable during a proper inspection.

Guarantee:

To process the guarantee, the manufacturer’s provisions apply to all products. If the warranty processing is not carried out directly between the customer and the manufacturer, but rather by us, the complained about components will be sent to the manufacturer. In the interests of providing service to our customers, we reserve the right to exchange the complained components ourselves to shorten the process; however, the customer has no legal claim to this procedure. If products with an alleged defect are handed over to us for warranty processing, but the test of these products shows that they are functioning properly, we are entitled to charge the test costs incurred, currently a flat test fee of € 15, – incl. VAT

For questions about warranty and repair orders, you can contact the following email address: info@humanwerkstatt.at

Dispute settlement:

We undertake to participate in the arbitration procedure of the Internet Ombudsman in disputes:

www.ombudsmann.at

Internet Ombudsman

Ungargasse 64-66 / 3/404

A-1030 Vienna

More information on the types of procedure can be found at www.ombudsmann.at or in the respective procedural guidelines:

Procedural guidelines of the Internet Ombudsman for alternative dispute resolution according to the AStG (AStG arbitration procedure) Guidelines AStG procedure (PDF) Guidelines for the arbitration procedure at the Internet ombudsman outside the scope of the AStG (standard procedure) Guidelines for standard procedures (PDF) For the settlement The OS platform can also be used in disputes with our company: Link to the OS platform: http: //ec.europa.eu/consumers/odr

Our e-mail address: info@humanwerkstatt.at